{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fstandard-deviation-podcast.simplecast.com%2Fepisodes%2Fnew-customer-who-dis-FiqcT3aO","width":444,"version":"1.0","type":"rich","title":"New Customer, Who Dis?","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/1ff28fe7-c4ad-4d51-a318-f43af5b288ae/4dddcdc0-0d60-4dbe-82d5-40a4fb62a32e/sdp-new-art.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/16ff2822-e2e6-4c64-906a-e898996ae4c8\" height=\"200\" width=\"100%\" title=\"New Customer, Who Dis?\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":" Juliana and Simo kick things off with the new vs. existing customer definition problem — why it's a business problem before it's ever a tracking problem, what server side tracking can and can't actually do about it, and why your analytics tool's definition of \"new\" is probably lying to you. We also need to address the elephant in the room: someone pushed Juliana at the Measure Camp Helsinki session board and she has not forgotten. You know who you are.\nSaving us from ourselves is our guest — and our first ever repeat guest — Talia Wolf, founder of GetUplift and author of Emotional Targeting. We get into why CRO has fundamentally changed, why your website is no longer where buying decisions are made, and why doing more is actually killing your conversions. The answer is customer research, and nobody is doing it.\nHope you enjoy the episode!"}