{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fsumm-it-up.simplecast.com%2Fepisodes%2Fcustomer-service-renaissance-with-heather-bagby-iota4odm","width":444,"version":"1.0","type":"rich","title":"Customer service renaissance with Heather Bagby","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/c2af911c-22ec-40d7-8a82-620747762981/810a1d04-0883-4349-84f5-b190b8b1792a/summit-it-up-3000x3000.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/0a9c2e5c-1177-4911-92e8-16284696cec7\" height=\"200\" width=\"100%\" title=\"Customer service renaissance with Heather Bagby\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Summit VP Heather Bagby returns to SUMM IT UP with a consumer trend update, and advice on how to build your customer service muscles and dial down negative messaging on social media. "}