{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Ftalkai.simplecast.com%2Fepisodes%2Fai-is-coming-for-the-bpo-model-rYq5GQXF","width":444,"version":"1.0","type":"rich","title":"AI Is Coming for the BPO Model","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/0f867209-2618-44d6-91a1-abac45d228db/1cb8a6e4-4cb0-4e1b-8a8d-47a25d8c3b21/frame_3_6.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/0a1f920b-15f5-4b4f-9a4b-67a4d5086d01\" height=\"200\" width=\"100%\" title=\"AI Is Coming for the BPO Model\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"“BPOs will disappear in five years.”\n\nThat’s the prediction from Vinod Khosla. And it’s not as crazy as it sounds.\n\nBPO was built on labor arbitrage. AI is labor at near-zero marginal cost. When your margin depends on thousands of people performing repetitive, rules-based work, AI isn’t a feature. It’s a replacement.\n\nIn this episode, we break down why traditional BPO models are exposed, what the next generation looks like, and why the winners won’t protect headcount. They’ll master orchestration."}