{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthe-progress-report.simplecast.com%2Fepisodes%2Fcitizen-trust-eA8y0BAo","width":444,"version":"1.0","type":"rich","title":"Why citizen trust is the real test of AI in government ","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/4e4656c5-8c3c-491b-91b6-1bf937507e89/15109c73-0628-42bb-a487-41c2ca42c63d/kyndryl-podcast-progress-report-3000px-v1-1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/1e201f0d-6d31-403a-93be-fdf26c74d66f\" height=\"200\" width=\"100%\" title=\"Why citizen trust is the real test of AI in government \" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Governments are adopting AI to make public services more efficient. But when it comes to maintaining citizens' trust, progress isn’t linear. One outage, one confusing workflow, one moment of failure can outweigh dozens of improvements. \n\n  \n\nThis episode explores why the success of modernizing government services depends less on capability and more on reliability, usability and human judgment.   \n\n \n\nFeatured experts  \n\nDoug Gartner, Principal Solutions Architect, Amazon Web Services \n\nAnita Mikus, Managing Director, US State and Local Government, Kyndryl "}