{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthe-side-gig-central-podcast.simplecast.com%2Fepisodes%2F58-zplSqg8D","width":444,"version":"1.0","type":"rich","title":"Why You Need a Stellar Customer Experience Plan to Win More Business ","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/688a2d27-9388-43fc-99c0-5d0cd1102136/39e87a19-e527-4037-b122-c7313bfb8172/podcast_artwork.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"","height":200,"description":"Did you know there's a difference between customer service and customer EXPERIENCE? Yes! There's definitely a difference and today you'll learn why you should care.\n\nMeet Michael Sherlock of Shock Your Potential. She's an author, keynote speaker, corporate trainer, and podcaster who's on the show today to drop some major SALES knowledge bombs. (And bath bombs. We talk about sparkly bath bombs too.)\n\nPRESS PLAY to learn why \"I'm just looking\" is really code for \"deliver an exceptional experience now and I'll definitely buy something from you in the future\" and what B.L.E.N.D. means and how you can use it to win more repeat business.\n\nNow, who's ready to start delivering MORE amazing customer experiences?\n\nConnect with Michael : https://www.shockyourpotential.com/\n\nMichael's book \"Sales Mixology\" https://www.amazon.com/gp/product/1948238179\n\n\n_________________________________\n\n\nWanna be fully booked with ideal clients for the rest of 2020?\n\nCheck out my new 1:1 sales coaching program COLD to CLOSED :\n\nhttps://www.sidegigcentral.com/cold2closed/\n\n\n\nGet the FREE 30 Day Calendar to grow your sales here : bit.ly/sidegig30\n\n\nWant more sales strategies? Let's connect!\n\nhttps://instagram.com/sidegig_central\n\nhttps://www.sidegigcentral.com\n\n"}