{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthe-voice-of-retail.simplecast.com%2Fepisodes%2Fspecial-edition-michael-leblanc-OmesU_pb","width":444,"version":"1.0","type":"rich","title":"Special Edition: Michael LeBlanc interview with CJOB Winnipeg Radio Talking Retail Returns Dec 27","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/1ff97f/1ff97f40-da49-4c34-b441-46d97e02a21c/1fc55de0-b392-4eab-8cff-933ee64159da/artworks-000464085138-51jg3y-original.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/1fc55de0-b392-4eab-8cff-933ee64159da\" height=\"200\" width=\"100%\" title=\"Special Edition: Michael LeBlanc interview with CJOB Winnipeg Radio Talking Retail Returns Dec 27\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"And many Happy Returns!  Great chatting with Brett &amp; Lauren from CJOB Radio in Winnipeg about the art &amp; science of retail returns!  Be sure and listen through to the end  - great conversation between hosts Brett &amp; Lauren after our interview about how they (consumers) expect returns to work at retail and the opportunity to surprise and delight customers &amp; win repeat business. \n\nRetail returns are an expected element of the business model for retailers (average ~8% overall, online returns average between 15-20% depending on the commodity.  Particularly at this time of the year it is a great opportunity to delight customers with a smooth returns process.  \n\nHow important are returns to the business model?  When I worked at The Shopping Channel, Rogers Media executives who wanted to understand our business better was invited to spend a day in the returns area of the warehouse - you would learn everything you needed to know about the business model!"}