{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthe-working-life.simplecast.com%2Fepisodes%2Fhow-to-retain-talent-in-a-bpo-0tVZLTEP","width":444,"version":"1.0","type":"rich","title":"How to retain talent in a BPO?","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/ae6533df-095e-4fef-b7ef-69ea44f76a8c/3f32dd9b-f320-455b-9e1f-c5514ffa4490/the-working-life.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/1e5b264c-b6fa-47dd-a45a-c6f559b06db2\" height=\"200\" width=\"100%\" title=\"How to retain talent in a BPO?\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"About a decade ago, working in call centres and BPOs was a rite of passage of sorts for the youth looking for job opportunities in Bengaluru and Pune. It was a stepping stone where one worked night shifts and was not necessarily a career goal. Times have changed since then. In this episode of The Working Life, R Swaminathan, Chief People Officer at WNS Global Services explains how his BPO has attracted and retained people who have worked for more than a decade with the firm."}