{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthecontactcentergurus.com%2Fepisodes%2Fai-adoption-study-fpD76XUb","width":444,"version":"1.0","type":"rich","title":"AI Adoption Study","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b54d1fb9-9377-48e1-8817-f55b21cce1dc/faf92a9b-6b04-4c88-8b8a-dceffc7c3dc3/board-5.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/47882f30-56be-4bdf-b07a-5ba0e860f6a6\" height=\"200\" width=\"100%\" title=\"AI Adoption Study\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In This Episode, We discuss why an AI Adoption Study is important to Contact Center Leaders with our Guest: Owen McGrath, Head of Sales for IV.ai. \nWith Conversational AI continuing to grab headlines in the Contact Center world, many of us are left asking, “what’s real and what’s hype?” and “What works and what doesn’t?” \nWe will discuss how you can be a part of this global scale study.\nPlease reach out to: Owen@IV.ai\n\nEpisode Sponsors\nwww.supportlogic.io\nwww.balto.ai/guru\nwww.ozonetel.com\nwww.cloudtechgurus.com \n#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM\n"}