{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthecontactcentergurus.com%2Fepisodes%2Fai-humans-the-future-of-cx-MiMaOv98","width":444,"version":"1.0","type":"rich","title":"AI, Humans & the Future of CX 🚀","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b99626d0-f49d-4fa1-9512-38d165c7a51f/98dbac86-24ed-4bb5-b618-cafcf8c951b5/thumbnail-20-1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/000e3709-e96a-4794-90b4-fae92a387e7d\" height=\"200\" width=\"100%\" title=\"AI, Humans &amp; the Future of CX 🚀\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode of The Contact Center Gurus Podcast, Darren Prine sits down with Pat Reetz, Chief Growth Officer at LinkLive, to explore the intersection of AI and human empathy in customer experience. From breaking down silos to balancing automation with the human touch, Pat shares insights on how modern CX leaders can turn contact centers into engines of trust, loyalty, and revenue"}