{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthecontactcentergurus.com%2Fepisodes%2Fhow-do-you-fix-a-fast-moving-train-tLYU5say","width":444,"version":"1.0","type":"rich","title":"How Do You Fix a Fast Moving Train","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b54d1fb9-9377-48e1-8817-f55b21cce1dc/2ead07a1-4e7e-4c2c-a15f-557741bd36f7/board-14.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/f1c97a36-ccc7-43e0-80ec-6be6c2a1cada\" height=\"200\" width=\"100%\" title=\"How Do You Fix a Fast Moving Train\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Employees have lost faith in leaders' ability to move the business forward. Supervisors are trying to band-aid processes and the lack of technology to keep their teams moving. Frustration is leading to a mass exodus. Increased recruiting, hiring, onboarding, training, nesting and new agent speedto competency all costs money. Eroding brand reputation as a result of negative customer care interactions is causing customers to jump ship and move to the competition in hopes of a better customer experience. \nHow do we fix this?\nFeaturing Vicki Brackett with Virtual Live Labs\n\nVirtual Live Labs - https://www.virtuallivelabs.com/\n\nVicki Brackett - https://www.linkedin.com/in/vickibrackett/\n\nEpisode Sponsors\nwww.supportlogic.io\nwww.balto.ai/guru\nwww.ozonetel.com\nwww.cloudtechgurus.com \n#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM"}