{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthecontactcentergurus.com%2Fepisodes%2Flean-techniques-in-the-contact-center-LPmOasDu","width":444,"version":"1.0","type":"rich","title":"Lean Techniques in the Contact Center","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b54d1fb9-9377-48e1-8817-f55b21cce1dc/ca3307d8-ca91-4c9b-92b5-c109c1caba22/paulhusar.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/00dc134e-94ef-48ce-afef-b0b8306a21dd\" height=\"200\" width=\"100%\" title=\"Lean Techniques in the Contact Center\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Paul currently leads the technical service department for his division at LG Electronics. He will discuss the value of Lean Operations in a contact center environment and how it can significantly improve operational efficiencies. \n\nEpisode Sponsors:\nwww.supportlogic.io\nwww.balto.ai/guru\nwww.ozonetel.com\nwww.cloudtechgurus.com"}