{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthecontactcentergurus.com%2Fepisodes%2Fthe-ai-secrets-most-companies-dont-know-yet-bZ_TUYlF","width":444,"version":"1.0","type":"rich","title":"The AI Secrets Most Companies Don’t Know (Yet)","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/b99626d0-f49d-4fa1-9512-38d165c7a51f/841a4a70-e32f-4d24-9cc6-30ed063f14ce/ctg-20-20krista-20thumbnail-20-1400-20x-201400-20px.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/bd6af795-f7d2-4ebf-987b-c087b7091a21\" height=\"200\" width=\"100%\" title=\"The AI Secrets Most Companies Don’t Know (Yet)\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"AI isn’t hype—it’s here, and it’s already delivering results most leaders don’t realize are possible. In this episode of The Contact Center Gurus Podcast, Darren Prine talks with Brad Garner and Aaron Symbolik about the real business wins AI is driving today—and why “wait and see” is the fastest way to fall behind."}