{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Ftheethicsexperts.simplecast.com%2Fepisodes%2Fepisode-086-alexander-hall-D5hjIb_z","width":444,"version":"1.0","type":"rich","title":"Episode 086 - Alexander Hall","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/06a82b55-e3ea-491e-8bcf-0030ab7452ad/1af4cef9-7b4e-4086-a3e8-33b2f74a37d7/tee-20still-203000-20update.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/8b431506-501b-4588-a6a4-d1d5b1ac6e72\" height=\"200\" width=\"100%\" title=\"Episode 086 - Alexander Hall\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Gio Gallo welcomes Alexander Hall, founder of Dispute Defense Consulting and board advisor of #UNLV’s customer experience program, to the show! In this episode, Gio and Alexander chat about his experience working in fraud prevention, finding a balance between establishing a positive customer experience and reducing the risk of fraud, how good-hearted consumers commit ‘friendly fraud,’ and so much more!"}