{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Ftheethicsexperts.simplecast.com%2Fepisodes%2Fepisode-163-joey-coleman-GFOHVVmT","width":444,"version":"1.0","type":"rich","title":"Episode 163 - Joey Coleman","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/06a82b55-e3ea-491e-8bcf-0030ab7452ad/1af4cef9-7b4e-4086-a3e8-33b2f74a37d7/tee-20still-203000-20update.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/35a143a1-6829-4d29-83b3-c7beb9d9dfa5\" height=\"200\" width=\"100%\" title=\"Episode 163 - Joey Coleman\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode of The Ethics Experts, Nick welcomes Joey Coleman. Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement.\n\nConnect with Joey: https://www.linkedin.com/in/joeycoleman1/\nNever Lose a Customer Again: https://amzn.to/3WHOTME"}