{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthepeerboundpodcast.simplecast.com%2Fepisodes%2Fjunan-pang-z80MIuJb","width":444,"version":"1.0","type":"rich","title":"Junan Pang (Head of Customer Success at Slack) on Developing Customer Success Expertise","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/18ca6a37-d2be-4a49-98cf-ebe3d471bcb1/f6cebd4b-f263-4766-95f3-ac2e9950e53c/jp-episode-cover-1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/323590f8-6f2b-47ec-aca7-e3b9c7292239\" height=\"200\" width=\"100%\" title=\"Junan Pang (Head of Customer Success at Slack) on Developing Customer Success Expertise\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Tune in to hear about Junan Pang’s background, his journey into the software industry, his experiences at Optimizely, and his current role at Slack. The conversation touches on topics such as scaling customer success teams, being proactive as a CSM, and the importance of community building."}