{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthepeerboundpodcast.simplecast.com%2Fepisodes%2Fnicole-saunders-2rqtLdPc","width":444,"version":"1.0","type":"rich","title":"Nicole Saunders (Director of Community at Zendesk) on Fostering Cross-Functional Collaboration","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/18ca6a37-d2be-4a49-98cf-ebe3d471bcb1/687807f0-2ba7-4303-bee1-d66129eef1ba/ns-episode-cover-v2.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/7bd6440f-c513-4b09-b26a-edf3a67117be\" height=\"200\" width=\"100%\" title=\"Nicole Saunders (Director of Community at Zendesk) on Fostering Cross-Functional Collaboration\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, we delve into Nicole's journey in community management and explore the strategies she employed to transform Zendesk's community from a Q&A section to a cross-functional powerhouse. We discuss the importance of breaking down workplace silos and identifying collaborative opportunities to bring the customer's voice into various projects without \"shipping the org chart.\" "}