{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fthepeerboundpodcast.simplecast.com%2Fepisodes%2Fwill-crocker-hay-lK5O9GmI","width":444,"version":"1.0","type":"rich","title":"Will Crocker Hay (VP, Customer & Partner Education at Braze) on Scaling Successful Customer-Facing Functions","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/18ca6a37-d2be-4a49-98cf-ebe3d471bcb1/a75b3088-f8d3-4639-86b9-2be0c7fe6b87/wch-3.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/33bc9c4d-21cc-4ee9-9c67-1ee6e6706886\" height=\"200\" width=\"100%\" title=\"Will Crocker Hay (VP, Customer &amp; Partner Education at Braze) on Scaling Successful Customer-Facing Functions\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode, we dive deep with Will Crocker Hay, the VP of Customer & Partner Education at Braze, to explore various aspects of building and scaling successful customer-facing functions. Will shares insights gleaned from over a decade of experience developing critical customer-facing functions such as customer success, customer marketing, and customer education, along with valuable career lessons learned along the way. "}