{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Ftoast-and-roast.simplecast.com%2Fepisodes%2Fcustomer-service-from-hell-X3sD_qbF","width":444,"version":"1.0","type":"rich","title":"12: Customer service from hell","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/f9143a84-3787-4635-b595-5ea339f660e0/aecfa7ce-25b2-4b78-932f-1d8cc3c8a0d4/new-project.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/99fb47b6-7c8a-4fa9-823c-323a705b18b1\" height=\"200\" width=\"100%\" title=\"12: Customer service from hell\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Georgie finally tells us why she hates ASOS, customer services and how we're offended as software engineers for being told we can't use software.\n\nAlso, Georgie happens to be looking for a denim skirt (4 years later) on eBay, but her budget is probably $36."}