{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Ftoast-and-roast.simplecast.com%2Fepisodes%2Fwhen-the-digital-process-fails-you-kDhWBUwN","width":444,"version":"1.0","type":"rich","title":"61: When the digital process fails you","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/f9143a84-3787-4635-b595-5ea339f660e0/aecfa7ce-25b2-4b78-932f-1d8cc3c8a0d4/new-project.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/89ef1764-039d-49df-a515-bff6645d2a09\" height=\"200\" width=\"100%\" title=\"61: When the digital process fails you\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"We live in a digital world and some places are failing to keep up! Geoff goes on a bit of a journey to get his point-hacking credit card and we dive into customer service with tangents to discuss Qantas and Netflix's dating shows."}