{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fuibreakfast.simplecast.com%2Fepisodes%2Fepisode-118-customer-top-tasks-with-31eb4d99","width":444,"version":"1.0","type":"rich","title":"Episode 118: Customer Top Tasks with Gerry McGovern","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/6cd165/6cd16543-f849-4954-85c0-9d1cc1460e2d/17b8b860-e46e-491e-aa3b-ac8d3d1a40a8/1533296717artwork.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/17b8b860-e46e-491e-aa3b-ac8d3d1a40a8\" height=\"200\" width=\"100%\" title=\"Episode 118: Customer Top Tasks with Gerry McGovern\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Before designing anything, how do you figure out what your users need in the first place? Today we're diving into Top Tasks Management framework developed by Gerry McGovern, a famous UI/UX expert and author of six books on customer experience. You'll learn why addressing the top tasks is a key to customer success, and how to define and manage them for your project."}