{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Funderstorybard.simplecast.com%2Fepisodes%2Fdont-coddle-the-complainers-V3G5D8Oo","width":444,"version":"1.0","type":"rich","title":"Don't Coddle The Complainers","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/acb2966f-32cd-4cec-bc04-ebb68022dac8/f14dde7a-3bb8-4b94-98b1-86259c230cd8/understory-picture.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/7364d05b-bb52-41b4-869b-8735b010fcd1\" height=\"200\" width=\"100%\" title=\"Don&apos;t Coddle The Complainers\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Complaining customers and team members all suffer from the same ailment."}