{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwho-cares-ee0f027b.simplecast.com%2Fepisodes%2Fepisode-1-we-just-started-XUrCj59x","width":444,"version":"1.0","type":"rich","title":"We Just Started!","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/12f99f97-40b0-4c91-abbd-c794e8650a4e/5ebfb437-e0bd-4630-9b0a-acdaceaffb38/v2-design1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/5d1ca85b-9768-4a0b-b304-33d21a871376\" height=\"200\" width=\"100%\" title=\"We Just Started!\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"Ever wonder why some brands feel like family while others never get a second chance? In this episode, Jay and Jeff, founders of Client Giant, break down the hidden forces behind exceptional customer experiences—and why so many businesses get it wrong.\n\nFrom Disney’s psychological tricks to the two biggest restaurant deal-breakers, we uncover what really drives brand loyalty and how companies can build lasting relationships with their customers."}