{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwho-cares-ee0f027b.simplecast.com%2Fepisodes%2Fepisode-2-p6XfPuh4","width":444,"version":"1.0","type":"rich","title":"Why Making Mistakes Can Create Happier Customers!","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/12f99f97-40b0-4c91-abbd-c794e8650a4e/5ebfb437-e0bd-4630-9b0a-acdaceaffb38/v2-design1.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/9c9433be-7179-419d-9d80-2a9edfcae334\" height=\"200\" width=\"100%\" title=\"Why Making Mistakes Can Create Happier Customers!\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"🚀 Turning Customer Problems into Business Wins! \n\nIn this episode of Who Cares?, Jay O'Brien and Jeff Jackel dive deep into why perfection isn’t the key to customer loyalty—it’s how you recover from mistakes that truly matters. "}