{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwww.skipthequeue.fm%2Fepisodes%2Fandy-zimmerman-2LwUM4YQ","width":444,"version":"1.0","type":"rich","title":"The Future of Experiences: What Guests Expect Now (and What Comes Next) -  Andy Zimmerman","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/035120d7-09f9-40c4-9a61-5c7634b2b9a2/dccb9ace-bb50-400f-96c3-f4a78e4e0fdd/episode_thumbnail_andy_zimmerman_journey_world.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/4021891d-4bae-402f-b151-733749fadda6\" height=\"200\" width=\"100%\" title=\"The Future of Experiences: What Guests Expect Now (and What Comes Next) -  Andy Zimmerman\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode of Skip the Queue, we’re joined by another Andy. Andy Zimmerman is the CEO of Journey, the global design and innovation agency responsible for some of the most recognisable multidimensional experiences. Andy is joining us to talk about how Journey creates those experiences, how the agency handles the continual change in guest expectations and how it approaches projects for its different clients across LBE or theme park operators, major consumer brands or entertainment companies. \n"}