{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwww.skipthequeue.fm%2Fepisodes%2Fbala-mcalinn-complete-works-PPHtaPCz","width":444,"version":"1.0","type":"rich","title":"How Visitor Attractions Can Balance Technology and Human Interaction - Bala McAlinn","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/035120d7-09f9-40c4-9a61-5c7634b2b9a2/d4b22b75-1976-4efd-b739-9e21fe44e762/episode_thumbnail_bala_mcalinn_completeworks.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/577994ae-6627-4a52-80fb-5bef67f1db82\" height=\"200\" width=\"100%\" title=\"How Visitor Attractions Can Balance Technology and Human Interaction - Bala McAlinn\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In this episode of Skip the Queue, Andy Povey is joined by Bala McAlin to discuss the balance between technology and human interaction in visitor attractions. Drawing on his background in performance and storytelling, Bala shares how Complete Works helps attractions create memorable guest experiences that combine human connection with digital innovation. They discuss the rise of AI, kiosks and automated systems, and how attractions can use technology to enhance experiences without losing the personal touch that guests value most."}