{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwww.skipthequeue.fm%2Fepisodes%2Fcate-milton-16mpKkDx","width":444,"version":"1.0","type":"rich","title":"Customer journey mapping at Historic Royal Palaces, with Cate Milton","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/668581e4-f4a1-444a-909d-46355da4abc8/280fee7f-98de-428c-bcc5-4bb04b8589b8/cate-milton-profile-image.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/4ba72be6-102c-4bda-a283-949c6cdbc7ad\" height=\"200\" width=\"100%\" title=\"Customer journey mapping at Historic Royal Palaces, with Cate Milton\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In today's episode I speak with Cate Milton, Customer Experience Programme Officer at Historic Royal Palaces\n \nCate shares her infectious passion for customer experience, and talks us through the 6 month customer journey mapping exercise they carried out with KPMG."}