{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwww.skipthequeue.fm%2Fepisodes%2Fjoshua-liebman-IzPHsmfQ","width":444,"version":"1.0","type":"rich","title":"Customer loyalty, guest experience and managing negative feedback on social media. With Joshua Liebman","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/668581e4-f4a1-444a-909d-46355da4abc8/68b02a8a-4270-49fd-931a-f0d2c32dc93b/joshua-liebman-profile-image.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/4d691527-deb1-415f-8ee8-ae9ffb3f860e\" height=\"200\" width=\"100%\" title=\"Customer loyalty, guest experience and managing negative feedback on social media. With Joshua Liebman\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In todays episode I speak with Joshua Liebman - Founder of BackLooper and co-host of the brilliant AttractionPros podcast.\n\nWe discuss guest experience, customer loyalty and managing negative feedback on social media."}