{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwww.skipthequeue.fm%2Fepisodes%2Fkelly-wessell-PUICm8yC","width":444,"version":"1.0","type":"rich","title":"Falling in love with ZSL. How engaging the internal team is benefiting both them and their visitors, with Kelly Wessell","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/668581e4-f4a1-444a-909d-46355da4abc8/913ed298-b204-4250-ab12-07bd0fe36795/kelly-wessell-profile-image.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/bf18d0f0-2fff-4f24-bbc5-b500f9240845\" height=\"200\" width=\"100%\" title=\"Falling in love with ZSL. How engaging the internal team is benefiting both them and their visitors, with Kelly Wessell\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In today's episode I speak with Kelly Wessell, Visitor Operations Manager at Zoological Society of London (ZSL)\n\nWe talk all about re-engaging your team with their workplace, and the internal programme that’s been developed to help them get to know and love the zoo again.  "}