{"href":"https://api.simplecast.com/oembed?url=https%3A%2F%2Fwww.skipthequeue.fm%2Fepisodes%2Fstephen-spencer-NzrcXseb","width":444,"version":"1.0","type":"rich","title":"The importance of customer experience and fostering a culture of innovation. With Stephen Spencer","thumbnail_width":300,"thumbnail_url":"https://image.simplecastcdn.com/images/668581e4-f4a1-444a-909d-46355da4abc8/4c85a69a-7a7b-40fe-b07a-adfcc7945dd6/stephen-spencer-profile-imagepng.jpg","thumbnail_height":300,"provider_url":"https://simplecast.com","provider_name":"Simplecast","html":"<iframe src=\"https://player.simplecast.com/de7a2694-50dc-4ac3-a45a-6e3e38d80423\" height=\"200\" width=\"100%\" title=\"The importance of customer experience and fostering a culture of innovation. With Stephen Spencer\" frameborder=\"0\" scrolling=\"no\"></iframe>","height":200,"description":"In todays episode I speak with Stephen Spencer, founder of Stephen Spencer + Associates, a collaborative consulting and training organisation.\n\nWe discuss why is customer experience is so important right now, how to maximise interactions to drive value, and what can attractions do to foster a more innovative culture."}